![]() ![]() ![]() If you know someone who needs to make a complaint you can make a complaint on their behalf. Learn about our complaints process Making a complaint for someone else Dodo Mobile (Mobile Phone Service Provider): 3.1 out of 5 stars from 607 genuine reviews (page 2) on Australias largest opinion site. Get familiar with the complaints process and what to expect when you make a complaint. Learn about what we can help with What to expect If you’re a residential consumer or small business customer, or an account holder, we can help you with your complaint.įind out who we can help What we can help withįind out which complaints we are able to help you with. If you are deaf, hard of hearing, or have a speech impairment, you can also contact us through the National Relay Service (NRS) on 1800 555 677. Tell the NRS operator to call the TIO on 1800 062 058. Please request a call through our Auslan Video Remote Interpreting service, and we will contact you with an Auslan interpreter using Microsoft Teams. If you are deaf, hard of hearing or use Auslan to communicate, you can book an appointment with us. If you need an interpreter, call us on 1800 062 058 and we'll get one for you, or you can call the Translating and Interpreting Service on 131 450. Help is available to people and small businesses impacted by natural disasters who have unresolved phone and internet problems. Have you been impacted by a natural disaster? Help is available for vulnerable people or small businesses at risk who have already tried to resolve their problem with their phone or internet provider. Are you vulnerable or at risk and in need of urgent help? * Optus data breach: If you have a complaint about the Optus data breach, read more information here. Here are some of the limitations and challenges associated with VoLTE services. Post your completed complaints form to PO Box 276, Collins Street West, VIC 8007 While VoLTE brings tons of benefits to mobile phone service, there are also some drawbacks associated with this technology.Fax your completed complaints form (or a letter) to 1800 630 614.Email your completed complaints form to our complaint handling inbox.If you call from a mobile you can ask us to call you back.ĭownload and complete our complaints form, then email, fax, or post.Calls are free from landlines (but standard rates apply for calls from mobiles).We are available 8.00am–8.00pm Monday to Friday, AEST. ![]()
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