Can messages be translated from/to different languages? Yes, go to settings in the app (tap the small square made up of 3 short horizontal lines) there you can select security settings and set a PIN code or Face ID for access. Can I protect the MyEd App with a PIN code? This just means there is no current information available for the student under this button. Why are some buttons greyed out in the Student section? If this is the case, please see the guidance in questions 1 and 2 above. You will only see your child’s details in the app once they are on roll and have started at the school. I already have one child on the app so why can’t I see my other child that has just joined the school? Remember that you will then need to wait overnight for your child’s data to load to the app. Have you changed your mobile number? If so you will need to contact the school to have your child’s record updated so that it will link to the app. I had the app on another phone and could see my child’s details on it, but I've put it on a new phone and now I can’t see their details, why isn’t it working on my new phone? Please contact the school to check your child’s record and have it updated where necessary. Yes, as long as both parents are set as Priority 1 contacts on the child’s record, they can both have access. I have access to my child’s details in the app but my husband/wife/partner hasn’t, can 2 parents/carers have access to the same student in the app? Once any necessary updates have been made and you have waited overnight for the changes to take effect, in the rare event that you are still unable to access your child’s details, please contact the school so that the issue can be escalated to MyEd Technical Support to try to resolve the problem. Please note: where updates are made to student records, you will need to wait overnight for the changes to take effect. No/I don’t know - contact the school to check this and have the record updated if necessary Yes - contact the school to check the mobile phone number you are using matches the one on your child’s record I downloaded the app and added the school over 24 hours ago, why can’t I see my child’s details in the Student section?Īre you registered as a Priority 1 contact on your child’s record with the school? You need to wait overnight for the systems to update and load the child’s data to the Student section of the app. I have downloaded the app and added the school today, why can’t I see my child’s details? The following graphic is an example of the My Students screen on the MyEd app. The parent/carer can tap the name of the relevant student and the MyEd app displays details applicable to the student only. If a parent/carer has more than one child in your school and the parent/carer clicks the My Students button, the relevant students are displayed. If this number does not match and/or is not attributed to a priority 1/parental responsibility contact in our MIS (Management Information System), then the My Students screen is displayed as 'No Students Found'. If this number is correct the relevant students are displayed on the My Students screen. IRIS Reach checks the mobile number provided by the user matches the number attributed to the contact in your MIS (Management Information System) The parent/carer will need to wait for a period of time before they can view and access the sections on the app. Enter the security code in the field and then click the Create Account hyperlink. They will need to search for your school name and enter the details for Name, Mobile Number and Email.Īfter that, click the Link Account hyperlink and a security code is sent to the mobile number given. When the parent/ carer has opened the MyEd app on their device, they will receive a request to allow notifications, it is essential to allow notifications. Once a parent/carer has downloaded the app and connected to your school, they are immediately able to start communicating by sending absence messages or replying to messages sent by your school. The MyEd app is available for both iOS and Android devices and can be downloaded using the links as follows: How can parents/carers download the MyEd App?
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